Our warranty does not cover general cosmetic wear like scratches, stains or scuffs. A well-traveled backpack is certainly something to wear with pride! If any damage happens as a result of our products being used for other than their intended purpose, then the terms of our warranty will not apply. But if anything breaks as a result of regular use, then we’ll be happy to provide replacement parts, repair or replace the affected product.
This warranty is only for the original purchaser and is only valid on gear purchased from FEJ Gear or an authorized reseller. Your experience with our product matters to us. We’re here to address your concerns and listen to what you need. For warranty claims, please reach out to us using the form below or by e-mailing our team at firstname.lastname@example.org.